What happened to all the helpfulness?
We have been told that technology is supposed to make things easier. But sometimes it doesn’t. Take, for instance, the issue of holiday returns, a pretty common activity. In previous years, the process typically went something like this: Fill out return form. Use provided mailing label and package item. Mail it back. Receive refund or credit for new item. This year, however, it went like … Continue reading What happened to all the helpfulness?
